Terms of Service

These Terms are a binding agreement between you and Reveno, governing your use of the Reveno platform at reveno.in and any related applications (the "Platform").

Reveno has two kinds of user, and these Terms are arranged accordingly:

• Sections 2–9 apply to everyone.
• Sections 10–17 apply to Businesses — owners, managers and staff running a loyalty program.
• Sections 18–21 apply to Customers — people who scan a QR code to collect rewards.
• Sections 22–29 apply to everyone.

By creating an account, scanning a QR code, or otherwise using the Platform, you accept these Terms. If you do not accept them, do not use the Platform.

Reveno is software. We give businesses the tools to run a QR-based loyalty program: businesses define their own rewards, decide what a visit is worth, approve or reject each visit, and hand over the reward themselves.

Reveno is not a payment service, an e-money issuer, a gift-card issuer or a deposit-taker. Loyalty points and rewards carry no cash value, are not property, are not transferable or exchangeable, and cannot be redeemed for money.

You must be at least 18 years old to use the Platform. By using it you confirm that you are.

If you use the Platform for an organisation, you confirm you are authorised to bind that organisation, and "you" includes it. We may refuse, suspend or terminate any account where we reasonably believe this requirement is not met.

Sign-in is through Google. Reveno issues no passwords and never asks for one. Your account is only as secure as the Google account behind it, so protect that account and use its security features.

You are responsible for activity under your account. Tell us promptly at revenoapp.support@gmail.com if you believe it has been compromised.

Customers may also use the Platform as a guest, without signing in. Guest progress is tied to your browser and can be lost — see section 21.

You must not:

• Falsify visits or rewards — including scanning without a genuine visit, using another person's device or account to inflate counts, or colluding with staff to do so.
• Attempt to bypass, probe or defeat any security or access control, or access data belonging to another business or customer.
• Scrape, harvest or bulk-extract data from the Platform, or use automated means to access it beyond ordinary use.
• Upload anything unlawful, infringing, deceptive, obscene, or containing malware.
• Impersonate any person or business, or misrepresent your affiliation with one.
• Interfere with the Platform's operation, or with anyone else's use of it.
• Use the Platform to break any applicable law.

We monitor for abuse and may suspend or terminate accounts that engage in it, remove offending content, and reverse fraudulently obtained rewards.

You keep ownership of everything you upload — business names, logos, images, reward descriptions, custom terms, nicknames.

You grant Reveno a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for display and transmit that content solely to operate and provide the Platform. This licence exists so we can show your logo on a scan screen and your reward image in a customer's wallet, and it ends when you delete the content or your account, subject to backups clearing on their ordinary cycle.

You confirm you have the rights to everything you upload, including any trade marks and images.

If you believe content on the Platform infringes your rights, write to revenoapp.support@gmail.com with identification of the work, its location, your contact details and a statement of good-faith belief. We will investigate and remove infringing content.

Reveno owns the Platform — its software, design, brand and trade marks. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Platform as intended, and nothing more. You may not copy, modify, reverse-engineer, resell or create derivative works from it.

We aim to keep the Platform available but do not guarantee uninterrupted service. We may perform maintenance, and may modify, add or remove features.

If we make a change that materially reduces functionality a Business is paying for, that Business may cancel under section 16 and we will refund any prepaid amount for the unused remainder of the term.

The Platform depends on third parties, including Google for sign-in and Razorpay for payments. Your use of those services is governed by their own terms. We are not responsible for their acts, omissions or availability, though we will act reasonably to restore service if one fails.

You decide what your program offers. You are responsible for:

• Honouring every reward your program advertises, to every customer who earns it.
• The accuracy of what you publish — rewards, thresholds, your own terms of use, and any claim you make to customers.
• Your staff. Anyone you invite as staff or manager can approve and reject visits and reward claims on your behalf. Their actions are your responsibility. Remove access promptly when someone leaves.
• Legal compliance of your program, including consumer protection, advertising, tax and promotional law.
• The QR code. A scan code is permanent — issued once, and it cannot be changed or invalidated from the dashboard. Treat printed codes accordingly.

If you stop honouring rewards customers have earned, we may suspend your account. The whole point of the Platform is a promise customers can rely on.

For the personal data of customers in your loyalty program, you are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023, and Reveno is your Data Processor. You are responsible for having a lawful basis for your program, for telling your customers what you do with their data, and for responding to their requests about your program.

Reveno is separately responsible for your business account, your subscription, and each customer's own Reveno account. This split is explained in our Privacy Policy.

Each owner account may create one business. This is enforced by the system.

New businesses receive a 30-day free trial, once. Trial eligibility is tied to the owner and is retained even if the business is deleted — deleting a business and creating another does not grant a second trial. The new business will require a paid subscription immediately.

Auto-renewal. Subscriptions renew automatically at the end of each billing cycle until cancelled. Paying sets up a recurring mandate — a UPI Autopay mandate or a card mandate — authorising Razorpay to collect each renewal. You may revoke that mandate in your bank or UPI app at any time; doing so stops future charges.

Price changes. We will give at least 30 days' notice before any price increase takes effect, and it will apply from your next renewal. You may cancel before then.

Failed payments. If a renewal fails, your subscription enters a 3-day grace period during which the service continues to work. If payment is still not received when it ends, access to paid features is suspended. Your data is not deleted.

Taxes. You are responsible for any tax applicable to you beyond what is shown at checkout.

Switching from monthly to yearly is charged in full immediately and starts a new yearly cycle. The remainder of your current monthly period is forfeited and is not prorated or refunded. This is stated on the billing page before you confirm.

Switching from yearly to monthly is not available as a direct change, because it would forfeit up to eleven paid months. Cancel instead — you keep access until the end of your paid period — then subscribe monthly.

• Cancelling an active subscription takes effect at the end of the period you have already paid for. You keep full access until that date and are not charged again.
• Reactivating before that date does not charge you again — the new subscription is scheduled to begin when the current paid period ends.
• Cancelling while a payment has failed takes effect immediately, since there is no paid period left to honour.

Cancellation stops future billing. It does not delete your business or your data — use "delete business" for that.

Except where section 8 applies, or as required by law, subscription fees are non-refundable, including any unused portion of a period you have paid for. See our Refund Policy.

Deleting a business cancels any active subscription and removes the business, its rewards, staff memberships, customer visit records for that business, and its uploaded images.

Payment records are retained afterwards, because refunds, chargebacks and tax assessments can arise later. Trial eligibility is also retained, so section 13 cannot be circumvented. Deletion is permanent and cannot be undone.

When you collect rewards at a shop, your loyalty agreement is with that shop, not with Reveno. Reveno records the visits and tracks progress; the shop decides the rewards and hands them over.

Any dispute about a reward — whether you earned it, whether it was honoured, what it was worth — must be taken up with that business. We will help you contact them, and we will act on a business that repeatedly fails to honour rewards, but we cannot award you a reward ourselves.

• Scanning a QR code creates a pending visit that staff must approve. Staff may reject a visit if they believe it does not meet the business's criteria.
• A pending visit must be approved within 30 minutes; after that you scan again.
• A claimed reward must be confirmed by staff within 30 minutes; after that you claim again.
• A business may set a cooldown between visits (2 hours by default), so repeated scans in quick succession do not each count.
• Rewards are earned in the order the business sets them.
• You cannot collect at a business you actively work at. Owners may collect at their own business.

Rewards have no cash value and cannot be transferred, sold or exchanged for money.

A business may add, change, reorder or remove rewards, or stop using Reveno entirely. Where a business changes the terms of a reward it may choose to honour the old terms for customers already collecting, but it is not obliged to, and it may end its program at any time. Reveno cannot guarantee any reward will remain available.

You can collect rewards without signing in. If you do:

• Your progress is tied to that browser on that device.
• Clearing your browser data, using private browsing, or switching device will lose it, permanently. We cannot recover it — there is no email address for us to find you by.
• If you do not visit any business for 6 months, the account and its progress are permanently deleted.

Signing in with Google removes all three risks and carries your existing progress across.

You can see your progress at every participating business in one place, change your nickname, and delete your account and all its data from profile settings. Deletion is immediate and permanent.

By you: Customers may delete their account from profile settings at any time. Businesses may delete their business from settings.

By us: we may suspend or terminate access where you materially breach these Terms, where we reasonably suspect fraud or abuse, for non-payment, or where required by law. Except where a breach is serious or urgent, we will give notice and a reasonable chance to fix it.

On termination your right to use the Platform ends. Sections 6 (as to licences already granted), 7, 23, 24, 25 and 26 survive, along with any accrued payment obligation.

The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Platform will be uninterrupted, error-free or secure against every threat, or that any defect will be corrected. We give no warranty about any business's rewards — their quality, availability, legality, or whether a business will honour them.

To the fullest extent permitted by applicable law:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, however caused.
• Our total liability to a Business for all claims in any 12-month period is limited to the amount that Business paid Reveno in the 12 months before the claim arose.
• Our total liability to a Customer is limited to ₹5,000, reflecting that Customers pay us nothing and that rewards have no cash value.
• We are not liable for a business's failure to honour a reward, for a third-party service's failure, or for loss of guest progress caused by browser or device changes.

This section applies to Businesses. It does not apply to Customers collecting rewards.

You agree to defend, indemnify and hold harmless Reveno, its affiliates, officers and employees from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable legal fees) arising out of or relating to:

• your loyalty program, including its terms, advertising and administration;
• your failure to fulfil an advertised reward;
• any dispute between you and your customers;
• your content, including anything you upload and any trade mark or image you do not have rights to;
• the actions of any staff member or manager you invite to your dashboard;
• your misuse of customer personal data — including contacting, marketing to, profiling or otherwise using your customers' data in breach of applicable law, and any failure of your obligations under section 11;
• your use of the Platform in a discriminatory or otherwise unlawful manner; or
• your breach of these Terms or of any applicable law.

This does not apply to the extent a claim arises from Reveno's own breach of these Terms, negligence, or wilful misconduct.

Procedure. We will notify you promptly of any claim covered by this section, allow you to control the defence with counsel of your choosing, and cooperate reasonably at your expense. You may not settle any claim in a way that imposes an obligation, payment or admission on Reveno without our prior written consent, which will not be unreasonably withheld.

Please talk to us first. Before starting any legal proceeding, email us at revenoapp.support@gmail.com and we will try to resolve the matter within 30 days. Most disputes end here.

Nothing in these Terms limits any right you have as a consumer to bring proceedings before a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or before any other forum available to you by law regardless of agreement.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws rules. Subject to section 26, the courts of competent jurisdiction in India have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice in the app or by email before they take effect. Continuing to use the Platform after that means you accept them. If you do not, stop using the Platform and, if you are a Business, cancel under section 16.

Notices

To you: through the Platform, or to the email on your account. To us: revenoapp.support@gmail.com.

Assignment

You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

Severability, waiver, entire agreement

If a provision is held unenforceable, the rest continues in force and that provision is limited to the minimum extent necessary. A failure to enforce a right is not a waiver of it. These Terms, together with the Privacy Policy, Cookie Policy and Refund Policy, are the entire agreement between us on this subject and supersede any prior version.

Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disaster, war, civil unrest, epidemic, government action, or failure of internet, power or third-party infrastructure.

Questions about these Terms, or to exercise your rights under applicable law: revenoapp.support@gmail.com.